Skip to content
ospais

Terms and conditions

Last updated: 11/10/2026. Draft pending legal review — this text has not yet been reviewed by a lawyer.

1. Who we are

Dotec OÜ, NIF EE102436491, registered office at Sepapaja, 6. Contact: [email protected].

2. What the service is

ospais is an app for organising your own record: communications you already have, parental responsibilities, schedule, expenses and a diary. It stores, organises and cross-references information that you upload.

What it is not: is not legal advice, it is no substitute for a lawyer, it does not access anyone's phone or accounts, and it does not gather information for you. We do not guarantee that the records produced will be accepted as evidence: that depends on the court and on the case.

3. Your account and responsibility for content

  • You must be 18 or over and give truthful information.
  • You are responsible for your password and for what is done in your account.
  • You are the controller of the content you upload, and you warrant that you have the right to process it — typically because you are a party to the communications or the holder of the records.
  • Whoever you invite sees what you give them. That decision is yours.

4. Prohibited uses

You may not use the service to monitor, stalk, threaten or expose anyone; to upload communications obtained unlawfully; to access other people's data with no legal basis; or for any purpose contrary to the law. Breaching this leads to immediate closure of the account, with no refund, and may be reported to the authorities.

5. Price, payment and invoicing

  • Prices are in Pricing and include IVA at the legal rate.
  • Payment by card or MB Way. The subscription renews automatically at the end of each period unless you cancel.
  • We issue a certified electronic invoice for every payment.
  • If a payment fails or the subscription is not renewed, nothing changes for 7 days. After that the account becomes read-only: you can still view and export everything, but you can no longer save.
  • The account stays read-only for 90 days. After that, the data is deleted for good and there is no way to recover it. We send an email 7 days before and again on the day.
  • You can export your data at any time, including while the account is read-only.

6. Right of withdrawal

As a consumer, you have 14 days to withdraw without giving a reason (Decreto-Lei n.º 24/2014). When you subscribe, you ask for the service to start immediately; if you withdraw within that period, the amount paid is refunded, less the proportional part of the period already used.

7. Cancellation and closing the account

You cancel whenever you like, in your account area, without writing to us and without giving reasons. Cancelling takes nothing away immediately: normal access continues until the end of the period you have already paid for, and until then you can undo it in the same place where you cancelled.

From then on it follows the same path as an unpaid subscription: 7 days in which nothing changes, then 90 days with the account read-only, and finally permanent deletion. The exact dates for your account are shown on the subscription page.

You can ask us to delete everything straight away at any time, without waiting for these deadlines.

8. Availability and backups

We make daily backups and do our best to keep the service available, but there may be interruptions for maintenance or for reasons beyond our control. We do not guarantee permanent availability. Keep your own copy of anything that is critical to you — export is always available.

9. Liability

To the extent permitted by law, our liability is limited to the amount paid in the 12 months before the event. We are not liable for loss of profits or for the outcome of any court proceedings. Nothing in these terms excludes liability for wilful misconduct or gross negligence, nor the rights the law gives you as a consumer.

10. Changes

We may change these terms, giving 30 days' notice by email. If you don't agree, you can cancel before they take effect.

11. Applicable law and dispute resolution

Portuguese law applies. In the event of a consumer dispute, you can turn to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, under Lei n.º 144/2015. The competent court is the one where you live.